Custom Printing FAQs | Black Iron Clothing

Question 1

What products can Black Iron customise?

Accepted Answer

Black Iron Clothing works with selected apparel, workwear, caps, mugs, stubby coolers, bar mats and other approved merchandise. Product availability and the suitable printing method depend on the item, artwork and order requirements.

Question 2

What clothing styles are available?

Accepted Answer

Available clothing styles and product options are listed in the Black Iron Clothing shop. Contact Black Iron Clothing for information about specific products or styles not currently listed.

Question 3

Can Black Iron help prepare my design for printing?

Accepted Answer

Yes. Send the best-quality artwork or reference material available and explain what you would like created. Black Iron Clothing will review the design and production requirements before confirming the next steps.

Question 4

Can I upload my own logo or artwork?

Accepted Answer

Yes. Upload the highest-quality version available. Vector artwork is preferred where available, but Black Iron Clothing can review common file types such as PNG, PDF, SVG, EPS and AI.

Question 5

What file formats are accepted?

Accepted Answer

Black Iron Clothing can review PNG, PDF, SVG, EPS, AI and JPG files. Vector formats such as SVG, EPS and AI are preferred for the best print results.

Question 6

What if my artwork is not print-ready?

Accepted Answer

Black Iron Clothing will review the supplied artwork and advise on any adjustments required before production. Design preparation requirements will be discussed as part of the quote process.

Question 7

How do I request a custom quote?

Accepted Answer

Complete the custom quote request form with your product, quantity, sizes, colours, artwork and any other relevant information. Black Iron Clothing will review the request and respond with the next steps.

Question 8

Is there a minimum order quantity?

Accepted Answer

Minimum quantities may vary depending on the product, supplier, artwork and production requirements. Include your required quantity in the quote request so the available options can be confirmed.

Question 9

How long does it take to receive a quote?

Accepted Answer

Quote response times depend on the complexity of the request and current workload. Providing complete information in the initial request helps speed up the process.

Question 10

When does production begin?

Accepted Answer

Custom production begins after the order information and artwork have been approved and payment has been received in full.

Question 11

Can I make changes after approving the artwork?

Accepted Answer

Changes requested after artwork approval may not be possible and could affect the order timeline and cost. Review all artwork and order details carefully before approving.

Question 12

What payment methods are accepted?

Accepted Answer

Available payment methods will be shown on the approved quote or payment request. Production begins only after payment has been received in full.

Question 13

When is payment required?

Accepted Answer

Payment in full is required after the quote and digital proof have been approved. Production does not begin until payment has been received in full.

Question 14

How long will my custom order take?

Accepted Answer

Production timing depends on product availability, order size, artwork approval and the selected production method. Expected timing will be discussed during the quote and approval process.

Question 15

Can I track my order?

Accepted Answer

Order status and progress information will be communicated during the production process. Contact Black Iron for updates on a specific order.

Question 16

Do you offer shipping or collection?

Accepted Answer

Available shipping or collection options are confirmed during product checkout or through the custom-order quote process.

Question 17

Do you ship Australia-wide?

Accepted Answer

Shipping availability and rates are confirmed during the order process. Contact Black Iron Clothing for information about delivery to a specific location.

Question 18

How do I choose the right size?

Accepted Answer

Use the Black Iron Clothing size guide to compare garment measurements before ordering. If you are unsure, contact Black Iron Clothing before placing or approving an order.

Question 19

Can I order samples before a full run?

Accepted Answer

Sample availability depends on the product and supplier. Include a sample request in your quote enquiry so the options can be confirmed.

Question 20

How should I care for custom printed garments?

Accepted Answer

Care instructions depend on the garment and print method used. Care information will be provided with the finished product where available.

Question 21

Can I return a custom order?

Accepted Answer

Custom printed products are generally not eligible for return or exchange unless there is a confirmed production fault. Review the Returns and Refunds Policy for full details.

Question 22

What if there is a problem with my order?

Accepted Answer

Contact Black Iron Clothing as soon as possible if there is an issue with a completed order. Provide clear photographs and a description of the problem so it can be assessed.

Question 23

Can I change my order after it has been placed?

Accepted Answer

Changes to a confirmed order may not be possible once production has begun. Contact Black Iron Clothing immediately if a change is required and it will be assessed based on the current production status.

BLACK IRON CUSTOM PRINTING FAQS

PRODUCTS

ARTWORK

QUOTES

ARTWORK APPROVAL

PAYMENTS AND PRODUCTION

PRODUCTION

SHIPPING AND COLLECTION

SIZING

CARE

RETURNS

CUSTOM ORDER CHANGES